国际通用商务信函写法指导：投诉与处理

　　在国际商务业务中，一封得体的信函如同商务中得体的着装，从外可以看到内，规范、优美的书信语言能够有效增进客户的信赖，那么关于投诉和处理该怎么写？以下是小编给大家整理的国际通用商务信函写法指导：投诉与处理，希望可以帮到大家

　　投诉与处理<一>

　　january 18, 200#

　　ms. leung suet chan

　　deputy manager

　　new times trading company limited

　　13-14/f., industry building

　　35 harbour road, wanchai

　　hong kong

　　china

　　dear ms. leung

　　order nt-20717

　　thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.

　　the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.

　　we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.

　　yours sincerely

　　rob subbaraman

　　export mangager

　　投诉与处理<二>

　　january 18, 200#

　　ms. leung suet chan

　　deputy manager

　　new times trading company limited

　　13-14/f., industry building

　　35 harbour road, wanchai

　　hong kong

　　china

　　dear ms. leung

　　order nt-20717

　　thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.

　　the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.

　　we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.

　　yours sincerely

　　rob subbaraman

　　export mangager